Job Description
Join Coastal Connect Solutions at our exclusive hiring event for motivated individuals seeking a dynamic career in customer service! We're seeking enthusiastic Entry-Level Customer Service Representatives to deliver exceptional support to our clients across Virginia Beach and North Carolina. Enjoy a supportive team environment, comprehensive training, and growth opportunities within our rapidly expanding company. No experience required – we provide all training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using established protocols and CRM systems
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Virginia Beach location
- Must be available for evening/weekend shifts as needed