Job Description
Launch your career with industry-leading paid training! Nexus Customer Solutions is seeking motivated Entry-Level Customer Service Representatives in Fresno, CA. No prior experience required – we invest in your success through comprehensive paid training programs. Join our award-winning team and develop transferable skills while supporting Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and clear career advancement opportunities.
Why Join Us?
- 4-week paid training program ($18/hr during training)
- Health/dental/vision insurance after 60 days
- Tuition reimbursement and career development
- Modern downtown Fresno office with free parking
- Collaborative team culture with performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Adhere to company compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency (Windows/Office)
- Ability to work flexible schedules (including weekends)
- Pass background check and drug screening
- Customer service mindset and problem-solving aptitude
- Reliable transportation to downtown Fresno office
- 18+ years of age