Job Description
Launch your career in customer service with our comprehensive paid training program! TechConnect Solutions is seeking motivated Entry-Level Customer Service Representatives to join our Austin team. No prior experience required – we provide all the tools and training you need to succeed. Enjoy competitive pay, benefits, and clear growth opportunities in a dynamic tech environment.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary CRM and knowledge base
- Document interactions accurately in customer service platforms
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to navigate multiple digital systems simultaneously
- Customer-focused mindset with patience and resilience
- No prior experience necessary – training provided