Job Description
Are you a people person looking for a career from home?
Apex Support Solutions is looking for ambitious individuals to join our remote team as Entry Level Customer Service Representatives. We offer a competitive salary, flexible hours, and the opportunity to grow within a dynamic company. No prior experience is required—we provide full training!
Why Join Us?
- 100% Remote Work: Work from the comfort of your home in Detroit or anywhere in the US.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Full Training: Comprehensive onboarding and ongoing support.
- Career Growth: Clear pathways for advancement within the company.
Join our mission to deliver exceptional customer experiences and start your journey today.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and friendly manner.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and account information in our CRM system.
- Follow standard operating procedures and call scripts to ensure consistency.
- Assist customers with product information, billing questions, and technical troubleshooting.
- Collaborate with team leads and other departments to ensure customer needs are met.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent (GED).
- Must be 18 years of age or older.
- Reliable high-speed internet connection and a quiet home workspace.
- Basic computer skills and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal communication skills with the ability to speak clearly and professionally.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Must be available to work flexible hours, including evenings and weekends if needed.