Job Description
Are you a natural problem solver looking for a rewarding career in a dynamic environment? Apex Support Solutions is currently hiring Entry Level Customer Support Representatives to join our growing team in Charlotte, NC.
We are looking for individuals who are passionate about helping others, possess a positive attitude, and are eager to learn the ropes of the customer service industry. No prior call center experience is required—we provide comprehensive paid training to set you up for success.
Join a company that values your growth and offers a supportive culture where your voice matters.
Responsibilities
- Handle Inbound and Outbound Calls: Assist customers with inquiries, account questions, and product information in a professional and timely manner.
- Resolve Customer Issues: Listen actively to customer concerns and provide effective solutions to ensure high levels of customer satisfaction.
- Document Interactions: Accurately log all call details and transactions into the CRM system.
- Product Knowledge: Stay updated on company policies, products, and services to provide accurate guidance to clients.
- Team Collaboration: Communicate effectively with team leads and support staff to resolve complex issues.
- Maintain Call Quality: Adhere to call scripts and quality assurance standards to meet company performance metrics.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior call center experience necessary; we train the right candidates.
- Communication: Excellent verbal and written communication skills with a clear, professional speaking voice.
- Computer Literacy: Basic computer skills and ability to navigate multiple windows and software applications.
- Reliability: Ability to work flexible shifts, including weekends and holidays, as required.
- Attitude: A positive, customer-first mindset and the ability to remain calm under pressure.