Job Description
Join FlexShift Solutions and kickstart your career with our flexible weekend shift opportunities in Columbus! We're seeking motivated entry-level professionals to join our dynamic team. Enjoy a supportive environment, competitive pay, and work-life balance with weekend-only schedules. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of Ohio's growing tech support community!
Responsibilities
- Provide exceptional customer support via phone, chat, and email during weekend shifts
- Resolve technical inquiries and troubleshoot basic software/hardware issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company protocols and security guidelines for data protection
- Continuously update knowledge base through training modules
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Basic computer proficiency with Windows/Mac OS and internet navigation
- Strong verbal communication and active listening skills
- Ability to work independently and adapt to changing priorities
- Customer service mindset with patience and problem-solving aptitude
- Reliable transportation and weekend availability (Sat/Sun)