Job Description
Join Georgia Positions' dynamic team as an Entry-Level Weekend Customer Service Specialist! Perfect for students, career changers, or anyone seeking flexible weekend opportunities in Charlotte, NC. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. This role offers weekend shifts (Saturdays/Sundays) with no evenings or holidays required.
As a key member of our client experience team, you'll deliver exceptional service while building valuable communication and problem-solving skills. We're committed to your development with clear advancement paths into full-time or specialized roles. Ready to launch your career with work-life balance? Apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and resources
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet performance metrics including response time and satisfaction scores
- Participate in bi-weekly training sessions to enhance product knowledge
- Support weekend operations with flexible scheduling (8-16 hours/week)
Qualifications
- High school diploma or equivalent required; college students encouraged
- 0-2 years experience in customer service or related field
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and resilience in handling challenging situations
- Reliable transportation and punctuality for weekend shifts
- Ability to work independently while contributing to team goals
- Passion for helping others and continuous learning