Job Description
Join Atlanta's top-rated call center team with comprehensive paid training! Premier Solutions Group is seeking motivated Full-Time Call Center Agents to deliver exceptional customer experiences. No prior experience required – we invest in your success through our industry-leading training program.
Enjoy competitive pay, performance bonuses, comprehensive benefits, and a dynamic team environment. As a key member of our Atlanta-based operations, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 98% satisfaction rate. This is your opportunity to launch a rewarding career in customer service with growth opportunities into leadership roles.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve complex customer inquiries regarding products/services using CRM tools
- Meet/exceed performance metrics including call handling time and first-contact resolution
- Document customer interactions accurately in our ticketing system
- Collaborate with support teams to resolve escalated issues
- Participate in ongoing training to enhance product knowledge and soft skills
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and customer-focused mindset
- Ability to multitask in a fast-paced digital environment
- Proficiency with basic computer applications and CRM systems
- Flexible availability including evenings/weekends (as needed)
- U.S. work authorization and ability to pass background check