Job Description
Join our award-winning customer support team at GlobalConnect Solutions! We're seeking motivated individuals to deliver exceptional service to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in downtown Cleveland. Immediate start positions available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts
- Proficient with Microsoft Office Suite
- Positive attitude and resilience