Job Description
Join our award-winning customer service team as a Full-Time Call Center Agent! We're seeking dynamic professionals in Cleveland, OH and Texas to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
- Uphold company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- 6+ months call center/customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends