Job Description
Join our award-winning customer service team at Apex Customer Solutions! We're hosting an exclusive hiring event for motivated individuals seeking full-time call center opportunities in Charlotte, NC and Atlanta, GA. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice makes a difference. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Comfortable working in a fast-paced environment
- Basic computer proficiency
- Flexibility to work evenings/weekends
- Positive attitude and problem-solving mindset