Job Description
Join ConnectCare Solutions as a Remote Chat Support Specialist and enjoy the flexibility of working from home with weekly pay! We're seeking empathetic communicators to provide exceptional customer service via live chat for our Denver-based healthcare clients. This full-time role offers competitive compensation, comprehensive training, and a supportive virtual environment. Help patients navigate insurance questions, resolve billing inquiries, and deliver compassionate care—all while achieving work-life balance. Ready to make an impact without leaving your home? Apply today!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Resolve billing, insurance, and service-related issues for healthcare clients
- Maintain detailed case documentation in CRM systems
- Collaborate with medical teams to resolve complex patient concerns
- Adhere to HIPAA compliance standards for patient data security
- Meet weekly performance metrics for response time and resolution rate
- Participate in ongoing training for product updates and soft skills
Qualifications
- Minimum 1 year customer service or healthcare support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Strong problem-solving abilities and emotional intelligence
- High-speed internet connection and quiet home office setup
- Ability to work evenings/weekends (rotating schedule)
- Healthcare industry knowledge or willingness to learn
- US citizenship and clear background check