Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy daily pay with immediate start opportunities! ConnectCare Solutions is seeking empathetic professionals to deliver exceptional customer experiences for Fortune 500 clients. No nights or weekends required – enjoy consistent weekday hours while making a real impact in your community. Our Columbus, Ohio office offers modern amenities, comprehensive training, and a supportive culture focused on your growth. Plus, get paid daily through our innovative payroll system!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process payments, returns, and exchanges using CRM systems
- Collaborate with technical teams to resolve complex service issues
- Document interactions accurately in compliance with company policies
- Identify upsell opportunities to enhance customer value
- Participate in weekly performance coaching sessions
- Adhere to PCI compliance standards for sensitive data handling
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Proficiency with CRM software (Salesforce or Zendesk)
- Exceptional verbal and written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to adapt to changing processes and technologies
- Must pass background check and drug screening