Job Description
Join our dynamic hiring event for full-time call center positions in Indianapolis! We're seeking passionate professionals to deliver exceptional customer experiences while launching rewarding careers with growth opportunities. Benefits include: comprehensive health insurance, paid time off, 401(k) matching, and tuition reimbursement. No prior experience required – we provide paid training!
Why Choose Us?
- Industry-leading compensation package
- Clear career advancement paths
- Modern, collaborative workspace
- Flexible scheduling options
- Employee recognition programs
Open interviews held daily at our downtown Indianapolis location. Walk-ins welcome!
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries using CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team members on complex cases
- Participate in quarterly skills workshops
- Adhere to PCI compliance standards
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Exceptional verbal communication skills
- Ability to type 35+ WPM
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Flexible availability (including weekends)