Job Description
Join our award-winning team as a Local Customer Service Representative in Wichita! We're seeking dedicated professionals for weekend shifts with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized. Perfect for career changers or those seeking weekend work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in compliance with company policies
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to enhance customer satisfaction and retention
- Participate in ongoing training programs to sharpen skills
- Meet weekly performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to learn
- Excellent verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software
- Ability to work independently during weekend shifts (Sat/Sun)
- Strong problem-solving and conflict resolution abilities
- Positive attitude and commitment to customer-centric values
- Reliable transportation to Wichita office location