Job Description
Join our award-winning call center team in San Jose, CA, and kickstart your career with comprehensive paid training! We're seeking dedicated night shift professionals to deliver exceptional customer experiences. Enjoy competitive pay, flexible scheduling, and a supportive team environment. No prior experience required—just a passion for helping others and a commitment to excellence. Apply today and transform your career with industry-leading training and growth opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Maintain detailed call documentation in CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to improve service processes
- Adhere to company protocols and compliance standards
- Participate in ongoing training and skill development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency and typing skills (35+ WPM)
- Customer service mindset with problem-solving abilities
- Reliable transportation to our San Jose facility
- No experience required—training provided