Job Description
Join Our Elite Customer Service Team in Louisville!
ConnectCare Solutions is hosting a exclusive hiring event for motivated individuals seeking full-time call center opportunities. We offer competitive pay, comprehensive benefits, and career advancement paths. No experience necessary – we provide paid training!
Why Join Us? • Industry-leading compensation • Health/dental/vision benefits • Paid time off • Flexible scheduling • Tuition assistance program • Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries with exceptional professionalism
- Resolve billing, technical, and service issues through multi-channel support
- Maintain detailed customer records in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service workflows
- Participate in ongoing training and development programs
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Ability to navigate multiple software systems simultaneously
- Reliable transportation for on-site shifts
- Pass background check and drug screening
- Positive attitude and resilience under pressure