Job Description
Join ConnectCare Solutions, a leading healthcare support provider, as we expand our Mesa, AZ team! We're seeking passionate Full-Time Call Center Agents to deliver exceptional customer experiences while supporting medical professionals. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Our hiring event offers immediate interviews and onboarding – don't miss this opportunity to grow your career in a thriving industry!
Responsibilities
- Handle inbound/outbound calls for healthcare providers with professionalism and empathy
- Resolve patient inquiries, appointment scheduling, and insurance verification
- Document interactions accurately in our CRM system while maintaining HIPAA compliance
- Collaborate with healthcare teams to ensure seamless patient care coordination
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication skills with clear, articulate speech
- Ability to multitask in fast-paced healthcare environment
- Basic computer proficiency with CRM software knowledge
- Empathetic approach with conflict resolution abilities
- Must pass background check and drug screening