Job Description
Join ConnectCare Solutions as a Remote Customer Service Agent and deliver exceptional support from home! We're seeking weekend warriors to handle inbound/outbound calls for our Fortune 500 clients in the healthcare and financial sectors. Enjoy a flexible schedule, competitive pay, and comprehensive training – all while avoiding commute hassles. Be part of a dynamic team dedicated to making a difference in customers' lives!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed quality metrics (CSAT, AHT, FCR) during weekend shifts
- Collaborate with team leads to escalate complex issues
- Participate in ongoing product training sessions
Qualifications
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Quiet home office with reliable internet (25+ Mbps)
- Weekend availability (Sat/Sun, 8am-8pm PST)
- Ability to multitask in fast-paced remote environment
- Positive attitude and problem-solving mindset
- Background check and drug screen required