Job Description
Join Nevada Connect Services as a Local Customer Service Representative and become the heart of our Las Vegas community! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional support. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth matters. This is your chance to launch a rewarding career helping fellow Nevadans while advancing your professional skills.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case records
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and average handle time
- Participate in ongoing training to master product updates and service protocols
- Support community outreach initiatives during local events and promotions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a call center or retail environment
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear, professional verbal/written abilities
- Strong problem-solving aptitude and ability to remain calm under pressure
- Available to work flexible shifts including evenings, weekends, and holidays
- Valid Nevada driver's license (for occasional off-site community events)
- Pass background check and drug screening