Job Description
Join our award-winning customer support team in Virginia Beach and kickstart your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional service as Full-Time Call Center Agents. Enjoy competitive pay, benefits, and a dynamic team environment while helping customers resolve inquiries with speed and empathy. No prior experience required – we provide all training to set you up for success!
Responsibilities
- Handle inbound/outbound calls and digital customer inquiries
- Resolve customer issues using CRM systems and knowledge bases
- Document interactions accurately in customer profiles
- Meet/exceed performance metrics for call volume and quality
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and patience with diverse customer needs
- Commitment to maintaining professionalism in all interactions
- Reliable transportation to our Virginia Beach facility