Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in New York! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule while making a real impact on customer satisfaction. Our cutting-edge remote work infrastructure ensures seamless collaboration and growth opportunities in a dynamic, inclusive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using knowledge bases and collaboration tools
- Maintain accurate customer records in CRM systems
- Meet/exceed performance metrics for resolution times and CSAT scores
- Collaborate with cross-functional teams to improve service processes
- Stay updated on product knowledge through continuous training
Qualifications
- Minimum 2 years customer service experience in remote or hybrid environments
- Exceptional verbal/written communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Type 40+ WPM with strong attention to detail