Job Description
Join our dynamic team at ConnectServe Solutions and launch your career in customer service! We're seeking enthusiastic Full-Time Call Center Representatives in Louisville, KY, offering comprehensive paid training to ensure your success. Enjoy competitive pay, performance bonuses, and a supportive team environment where your growth matters.
What We Offer:
- Free paid training program (4 weeks)
- Health benefits, 401(k), and paid time off
- Career advancement opportunities
- Modern, collaborative workspace
- Performance-based incentives
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues
- Meet/exceed performance metrics (call handling time, CSAT)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Positive attitude and resilience under pressure
- Basic computer proficiency (typing 30+ WPM)
- Customer service experience preferred (not required)
- Must pass background check and drug screen
- Authorization to work in the US