Job Description
Launch your customer service career with Customer Connect Solutions! We're seeking motivated individuals for our full-time Call Center positions in Louisville, KY with comprehensive paid training. No experience needed – we provide all the tools to succeed in a dynamic, growth-oriented environment. Join our award-winning team and enjoy competitive pay, benefits, and advancement opportunities.
Our Louisville facility offers a modern workspace with flexible scheduling and a supportive culture focused on your professional development. As a leader in customer service solutions, we invest in our people through continuous learning programs and career pathways.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining satisfaction metrics
- Document interactions and update customer records in CRM systems
- Meet/exceed performance targets including call volume and quality standards
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and data security standards
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (schedule options available)
- Pass background check and drug screening
- Basic computer proficiency with typing 25+ WPM
- Must complete paid training program (4 weeks, paid $18/hr)