Job Description
Join Our Award-Winning Louisville Call Center Team!
CustomerFirst Solutions is seeking passionate individuals to fill full-time Customer Service Representative positions with comprehensive paid training. No experience required – we invest in your success!
What We Offer:
- PAID 4-week training program ($15/hr during training)
- Competitive hourly wage ($18-$22) + performance bonuses
- Comprehensive benefits package (medical/dental/vision)
- Career advancement opportunities
- Modern downtown Louisville workspace
Be the voice that transforms customer experiences while building a stable career with growth potential.
Responsibilities
- Handle incoming/outbound customer calls with professionalism and empathy
- Resolve product/service inquiries using CRM systems
- Meet/exceed performance metrics (call time, CSAT scores)
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Participate in ongoing skill development workshops
- Adhere to compliance protocols for sensitive data handling
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Ability to type 25+ WPM with accuracy
- Comfortable working in fast-paced environments
- Basic computer proficiency (Windows, browsers)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Louisville
- Must pass background/drug screening