Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectCare Solutions, a leading healthcare contact center, is seeking motivated individuals for full-time Call Center Representative roles in Mesa, AZ. No prior experience required – we provide all the tools and training you need to succeed. Enjoy competitive pay, benefits, and a supportive team environment while making a meaningful impact in healthcare services.
Responsibilities
- Handle inbound/outbound calls regarding patient inquiries, insurance verification, and appointment scheduling
- Utilize CRM systems to document patient interactions and maintain accurate records
- Resolve customer concerns with empathy and professionalism while adhering to HIPAA guidelines
- Meet performance metrics for call volume, quality assurance, and customer satisfaction
- Complete ongoing training modules to enhance product knowledge and service skills
- Collaborate with cross-functional teams to improve patient experiences
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Must pass background check and pre-employment screening
- Reliable transportation to our Mesa facility