Job Description
Join Detroit's premier customer service team at Detroit Customer Solutions Inc.! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic downtown Detroit environment.
Our state-of-the-art call center offers modern amenities, flexible scheduling options, and ongoing training programs. We value diversity and provide a supportive workplace where your voice matters. As a key member of our team, you'll be instrumental in shaping customer satisfaction and brand loyalty.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to share best practices
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and MS Office Suite
- Availability to work flexible shifts including evenings/weekends