Job Description
Join our award-winning customer experience team in Indianapolis! We're seeking passionate individuals to deliver exceptional service as Full-Time Call Center Representatives. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. No weekends required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and adaptability
- Positive attitude with problem-solving mindset