Job Description
Join Tampa Connect Solutions and become part of our award-winning customer service team! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
What We Offer:
- Starting hourly rate of $18-$25 with quarterly performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement opportunities
- Modern downtown Tampa workspace with amenities
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to compliance protocols and security standards
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities for operational efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Passion for delivering outstanding customer experiences
- Bilingual (Spanish) candidates strongly encouraged