Job Description
Join our award-winning Indianapolis call center team and launch your career in customer service excellence! We're seeking motivated individuals for full-time roles with comprehensive paid training designed to set you up for success. Enjoy competitive pay, benefits, and a supportive environment where your growth matters.
Why Choose Us?
- Comprehensive paid training program ($1,200 value)
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Career advancement opportunities
- Modern downtown Indianapolis facility
Perfect for career changers and recent graduates – no prior experience required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions in CRM systems accurately
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude with customer-first mindset
- Reliable transportation to downtown location
- Pass background check and drug screening
- 18+ years of age