Job Description
Join our award-winning customer service team in Indianapolis! We're seeking motivated individuals to become the voice of our clients. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. No prior experience required – we'll equip you with everything needed to succeed. Take the first step toward a stable career with growth opportunities and work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in compliance protocols
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Reliable transportation to downtown Indianapolis location
- Flexibility to work evenings/weekends as needed