Job Description
Join our award-winning customer service team as a Night Shift Representative in Seattle! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-first culture. Work from our vibrant downtown Seattle hub while contributing to meaningful customer experiences. Perfect for night owls seeking career growth in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Exceptional communication and conflict resolution abilities
- Proficiency with CRM platforms (Salesforce preferred) and MS Office
- Ability to thrive in night shift schedule (11 PM - 7 AM)
- Strong typing skills (40+ WPM) and technical aptitude
- Valid Washington state driver's license (if occasional field visits required)
- Associate degree or equivalent professional certification