Job Description
Join our award-winning team at Connect Solutions Group as a Full-Time Call Center Representative in Portland, OR! We're seeking motivated individuals to deliver exceptional customer experiences while enjoying industry-leading benefits and comprehensive paid training. This role offers competitive pay, career advancement opportunities, and a supportive team environment where your contributions are valued.
Why You'll Love Working With Us:
- Comprehensive 4-week paid training program
- Health, dental, and vision insurance (Day 1 eligibility)
- 401(k) with company matching
- Paid time off and paid holidays
- Opportunities for performance-based bonuses
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Document interactions and maintain detailed case records
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Problem-solving aptitude and conflict resolution abilities
- Typing speed of 35+ WPM with high accuracy
- Reliable transportation to downtown Portland location
- Positive attitude and adaptability in fast-paced environments