Job Description
Join our award-winning customer experience team! ConnectSolutions is seeking dynamic Full-Time Call Center Representatives to deliver exceptional service from our Denver hub or remotely across New York. As a vital part of our client's success, you'll handle inquiries with professionalism and empathy while enjoying competitive benefits and growth opportunities.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
- Flexible remote work options
Responsibilities
- Manage high-volume inbound/outbound calls with exceptional service standards
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (e.g., CSAT, FCR, AHT)
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training programs
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in remote settings
- Typing speed of 40+ WPM
- Must pass background check and drug screening