Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Louisville, KY! We're seeking enthusiastic individuals to become the voice of our community and deliver exceptional support to local clients. This role offers immediate start with comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and a supportive environment where your contributions are valued.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with team members to address complex customer issues
- Process orders, returns, and service requests following company protocols
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to improve product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or retail experience
- Strong communication and active listening skills
- Proficient with basic computer applications (MS Office, CRM)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable transportation and flexible availability