Job Description
Join Coastal Connect Solutions as a Full-Time Call Center Representative in Virginia Beach! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive compensation and a supportive work environment. This hybrid role offers flexibility with remote options available for qualified Florida residents.
What We Offer:
- Comprehensive benefits package including health/dental/vision
- 401(k) with company match
- Paid training and career advancement opportunities
- Modern workspace with ergonomic equipment
- Remote work eligibility for Florida-based employees
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Utilize CRM software to document interactions and maintain records
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Must be authorized to work in the United States
- Reliable high-speed internet for remote options
- Florida residency required for remote positions