Job Description
Join our dynamic team at Customer Connect Solutions as a Full-Time Call Center Representative in San Antonio! We're seeking motivated individuals with excellent communication skills to deliver exceptional customer experiences. This role offers immediate start opportunities, competitive compensation, and career growth within a supportive environment. Enjoy our modern workspace, comprehensive benefits package, and the chance to make a real impact in our community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, resolution rate)
- Collaborate with team members to improve processes
- Participate in ongoing training sessions
- Maintain thorough knowledge of company offerings
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Typing speed of 30+ WPM
- Flexible schedule availability (evenings/weekends)
- Problem-solving mindset with attention to detail
- Spanish fluency is highly preferred