Job Description
Launch your career in customer service with Global Connect Solutions! We're seeking dynamic individuals for full-time call center roles in Fort Worth, TX. Enjoy comprehensive paid training, competitive pay, and a supportive team environment. No experience required—we'll equip you with all the skills needed to succeed.
What You'll Gain:
- Industry-leading paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with team members to resolve complex issues
- Adhere to compliance and quality standards
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency (Windows, typing)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset
- Customer service experience (preferred but not required)
- Must pass background check and drug screening