Job Description
Join our award-winning customer service team at Nexus Communications! We're seeking passionate Full-Time Call Center Representatives to deliver exceptional experiences from our Las Vegas hub. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
Why Nexus?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts & recognition programs
- Modern, collaborative workspace
Be part of a company that invests in its people while serving Fortune 500 clients. Ready to accelerate your career? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using CRM systems and knowledge bases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in compliance protocols
- Collaborate with team leads to improve service quality
- Adapt to product updates and process changes
- Identify upsell opportunities while maintaining trust
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution
- Positive attitude with customer-first mindset
- Flexible availability including weekends/holidays