Job Description
Join our award-winning customer support team in Columbus, Ohio! We're seeking passionate individuals to deliver exceptional service to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth. Immediate openings available for full-time roles with flexible scheduling options.
Why Join Us?
• Industry-leading training programs
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for advancement
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Microsoft Office and CRM software
- Reliable transportation to downtown Columbus location
- Flexible availability including evenings/weekends