Job Description
Join our award-winning customer service team at Tampa Connect Solutions! We're seeking motivated Full-Time Call Center Representatives to deliver exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Tampa. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics for quality and speed
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work flexible shifts including weekends
- Proficient with basic computer applications
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Tampa location