Job Description
Join our award-winning customer service team in Las Vegas! Nexus Solutions Group is hosting an exclusive hiring event for motivated individuals seeking full-time call center opportunities. We offer competitive compensation, comprehensive benefits, and career advancement pathways in a dynamic, supportive environment.
Why Work With Us?
- Industry-leading training program
- Health/dental/vision insurance
- Paid time off & holidays
- Tuition reimbursement
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems (Salesforce, Zendesk)
- Document interactions accurately in customer databases
- Meet/exceed quality and productivity metrics (AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office suite
- Ability to work flexible shifts including evenings/weekends
- Clear communication in English and Spanish (bilingual a plus)
- Pass background/drug screening