Job Description
Join Baltimore's premier customer service team! We're hosting an exclusive hiring event for motivated individuals seeking full-time call center careers with growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve customer issues efficiently while maintaining high satisfaction
- Document interactions in CRM systems with accuracy
- Meet daily performance metrics including call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Customer service mindset with problem-solving abilities
- Reliable transportation to our downtown Baltimore facility
- Flexible availability including weekends and holidays