Job Description
Join our award-winning customer service team in Columbus, OH! We're seeking passionate Full-Time Call Center Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Immediate start available for motivated individuals ready to excel in a fast-paced setting. Why join us? Flexible scheduling, career advancement opportunities, and ongoing training programs. Apply today and become part of a company that values your growth!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and adaptability
- Typing speed of 35+ WPM
- Available to work flexible shifts (including weekends)