Job Description
Join our award-winning customer service team at Columbus Connect Solutions! We're hosting an exclusive hiring event for motivated individuals to fill multiple full-time call center positions in the heart of downtown Columbus. As a premier provider of outsourced customer solutions, we offer competitive compensation, comprehensive benefits, and a dynamic work environment designed for career growth.
Why Work With Us?
- Starting pay: $18-$22/hour with quarterly performance bonuses
- Full benefits package (medical/dental/vision) after 60 days
- Tuition reimbursement and professional development programs
- Modern downtown Columbus office with free parking
- Clear advancement pathways to team lead/supervisor roles
Our Hiring Event:
When: Thursday, June 15, 2023 | 9:00 AM - 4:00 PM
Where: 500 N Front St, Columbus, OH 43215 (Main Conference Hall)
What to Bring: Valid ID, resume, and two professional references
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service escalations
- Maintain detailed documentation in CRM systems (Salesforce experience a plus)
- Achieve monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Participate in ongoing product and soft skills training
- Support special projects during seasonal peak periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer navigation
- Comfortable working in metrics-driven environment
- Flexible availability including evenings/weekends (rotating schedule)
- Positive attitude with conflict resolution aptitude
- Must pass background check and drug screening