Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking full-time call center opportunities in Portland. As a leader in customer experience, we offer competitive pay, comprehensive benefits, and a dynamic work environment. Perfect for career changers or those seeking growth in the thriving Portland job market. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance customer satisfaction
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Flexibility to work evenings/weekends based on business needs
- Basic typing proficiency (30+ WPM)
- Positive attitude with customer-first mindset
- Must be authorized to work in the United States