Job Description
Join our award-winning customer service team in Tampa! We're seeking motivated Full-Time Call Center Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with immediate opportunities for career growth. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- 1+ years customer service experience preferred
- Flexible availability including evenings/weekends
- Typing speed of 35+ WPM
- Positive attitude and problem-solving mindset