Job Description
Join our dynamic team at CustomerFirst Solutions! We're hosting an exclusive hiring event for motivated individuals to fill our full-time call center positions in Indianapolis, IN. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, CRM software)
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Customer service experience preferred but not required
- Must pass background check and drug screen