Job Description
Join Austin's premier customer service team! CustomerFirst Solutions is hosting a hiring event for motivated individuals seeking entry-level call center careers in Austin, TX. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant team environment in the heart of Texas. Work remotely or in our modern downtown office!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience and patience in high-volume environments
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and teamwork mindset
- Authorization to work in the United States
- Must attend on-site hiring event (Austin, NC location TBD)