Job Description
Join Tampa's premier customer service team! We're seeking energetic individuals for full-time Call Center Representative roles with comprehensive paid training. No experience required – we'll equip you with the skills to succeed in a dynamic, supportive environment. Enjoy competitive pay, career advancement opportunities, and benefits including health insurance and retirement plans.
Our state-of-the-art facility offers modern amenities, flexible scheduling options, and a collaborative culture focused on employee growth. Perfect for career changers or recent graduates looking to launch a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude with problem-solving mindset
- Reliable transportation to our Tampa location
- Must pass background check and drug screening